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United’s migration: a technical success, but customers felt the bumps in the road

United Airlines’ weekend migration to the Hewlett Packard SHARES system used by Continental, its merger partner, got mixed reviews: As Henry Harteveldt, an analyst at Atmosphere Research Group, said, it was “a success on the technology level but less of a success on the customer-experience front.”

In the final major step in the integration of the two carriers, United successfully moved its reservations, inventory control and departure control systems off the Apollo platform, where they had resided for more than 40 years, and onto SHARES.


 

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As a subscriber to one of Aviation Week Network’s market briefings, your searches only provide you with access to articles from within that product.

To find out about obtaining additional data – including the most comprehensive details on organizations, fleets, personnel and programs – click here or call +1.561.279.4661.


 

As a subscriber to one of Aviation Week Network’s market briefings, your searches only provide you with access to articles from within that product.

To find out about obtaining additional data – including the most comprehensive details on organizations, fleets, personnel and programs – click here or call +1.561.279.4661.