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United’s migration: a technical success, but customers felt the bumps in the road
United Airlines’ weekend migration to the Hewlett Packard SHARES system used by Continental, its merger partner, got mixed reviews: As Henry Harteveldt, an analyst at Atmosphere Research Group, said, it was “a success on the technology level but less of a success on the customer-experience front.”
In the final major step in the integration of the two carriers, United successfully moved its reservations, inventory control and departure control systems off the Apollo platform, where they had resided for more than 40 years, and onto SHARES.