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Courage to Change
TO TAKE OVER IN MID-COURSE THE reins of an airline with a culture that places a high value on tradition, honor and respect for hierarchy takes courage. That is what Japan Airlines Senior VP-Finance and Purchasing Haruka Nishimatsu had to do in early 2006 as the company was riven by dissension in the senior ranks while simultaneously confronting a spate of embarrassing operational incidents, some with implications for safety. Nishimatsu, who had joined JAL in 1972, was named president and CEO, becoming the third person to hold the position in just 18 months.