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BA says Heathrow's T5 now offers operational benefit
British Airways officials are heralding the success of London Heathrow's Terminal 5, which they say is contributing to improved operations and ontime performance just a little more than a year after its very troubled opening.
The March 2008 debut of the £4.3 billion ($6.37 billion) facility was ruined when the baggage system broke down, forcing cancellation of hundreds of flights. The fiasco cost BA an estimated £16 million, reflecting the costs associated with the disruption as well as lost revenue opportunities.