From Check-in to Checkout: The New Shopping Trip

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Stephan Copart, Project Manager, Fast Travel Program Passenger Experience, IATA

Stephan Copart has over 19 years’ experience in the airport/airline industries. Stephan joined IATA in 2008. Based in the Geneva office, Stephan is responsible for managing the Fast Travel program globally. The program is one of the ‘Simplifying the Business’ initiatives mandated by IATA’s Board of Governors and represents US$ 2.0 billion in annual savings for the airline industry. Fast Travel is a suite of self-service options to add further efficiency to the travel experience from check-in to baggage. Before joining IATA, Stephan spent 10 years at IER, one of the leading IT companies for the Air Transport industry. Stephan held a number of senior management positions in France and the UK, including General Manager Northern Europe, Vice President Marketing and Vice President Software Sales.

Michelle Fischer, Vice President of Solutions Marketing , NCR Travel

Michelle is responsible for the development and execution of NCR’s marketing strategy and programs that drive the global adoption of self-service solutions throughout all segments of the travel industry, including airline and airport, car rental and hotel. Fischer joined NCR from travel software company Sabre Airline Solutions, where she held a number of roles within product management, marketing and professional services over a span of 10 years.  Most recently, Fischer was Director of Point-of-Sale Solutions Management and Marketing, responsible for defining and driving the multi-year strategy behind mobile, web, kiosk and agent-facing airline solutions for more than 60 airlines worldwide.


Chances are, if you’ve traveled recently you may have mistaken the airport for a shopping mall.  Challenged with driving non-aviation revenue, many airports are becoming a destination unto themselves, providing access to a wide variety of retail options.  Similarly, airlines continue to unbundle their fees in an effort to drive new revenue streams.  Join IATA and NCR experts who will analyze recent data on how self-service is evolving beyond check-in to help airlines and airports grow their revenues by amplifying their retail and merchandising potential - landside and airside - while eliminating passenger pain points along the way.

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