A US government watchdog report on airline IT outages and their effect on passengers concludes that while a large majority of outage events lead to flight delays and cancellations, they account for less than 1% of customer complaints. The US Government Accountability Office’s (GAO) report looked at operations of 12 US airlines in the 2015-2017 timeframe. Of these, 11 experienced IT outages. While no government data were available to identify IT outages or determine how many flights ...

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