On the morning of Sept. 11, 2001, I was listening to Canadian transport minister David Collenette address the Airports Council International-North America Conference and Exhibition at the Montreal convention center. Nearly every major airport director in North America was there. Suddenly, and without explanation, Collenette stopped speaking and stepped back from the podium to start a conversation on his cell phone. “Someone brought a note to the podium and said, please wind up ...

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