Satisfaction with both airlines and airports among UK travelers has diminished in the past two years—especially when it comes to responding to flight disruptions and delays, a survey by the UK air regulator has revealed. The Civil Aviation Authority’s (CAA) latest UK Aviation Consumer Survey, which polled 3,500 UK adults between March and April 2018, showed that overall satisfaction has gradually fallen since spring 2016. This was the fifth such survey to be carried out in ...

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