Many airline passengers, particularly in more developed countries, go through the air travel process with minimal interaction with airline staff. They book their ticket through an airline website or via an agency and check in for the flight on their smartphone or at an airport kiosk. Even on the aircraft, much of their time is spent using the personal electronic device (PED) they brought on board with them. And with more airlines moving toward self-service checked baggage drops and ...

Subscribe to Access this Entire Article

"SITA/ATW Passenger IT Trends Survey" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions? ATWPlus@penton.com.

Already registered? Log in here.