Southwest’s ‘LUV’ heart beats through tragedy

Apr 18, 2018
It’s not something that any airline wants to be in a position to “get right,” but what Gary Kelly and his team at Southwest Airlines have demonstrated is the textbook way to respond to a disaster....

Southwest builds its own kind of international network

Apr 05, 2018
Cutting out three hours of travel and eliminating a connection is a real selling point....

Fare expectations? ​

Mar 02, 2018
Social media backlash over a start-up regional airline’s “steep” €79 ($96) launch fares really shows how much customer price expectations have shifted....