Most Recent Blog Posts

Lufthansa-Air France or BA-Air France?

May 04, 2018
Today's news that Air France-KLM CEO Jean-Marc Janaillac will offer his resignation next week raises questions....

“Finally” is all that can be said about House FAA reauthorization bill

Apr 27, 2018
In the end, there’s not a whole lot you can say about the US House FAA reauthorization bill other than it’s done....

Southwest’s ‘LUV’ heart beats through tragedy

Apr 18, 2018
It’s not something that any airline wants to be in a position to “get right,” but what Gary Kelly and his team at Southwest Airlines have...

Boeing is a pawn, but not the target, in the US-China trade war

Apr 04, 2018
China’s retaliatory 25% trade tariffs on certain goods it imports from the US comes as no surprise. What’s more interesting is how China has limited...

O’Leary’s winning hand with Lauda

Mar 20, 2018
Michael O’Leary must have played a lot of Risk as a boy. And he frequently won, judging by how he played his hand over LaudaMotion, a prize that was...

The airline industry’s glass ceiling

Mar 09, 2018
Today is National Women’s Day. I’m not typically one of those who lauds achievements purely based on the gender of those who achieved, but a vexing...

Delta CEO takes the high road

Mar 02, 2018
Delta Air Lines has withdrawn its discount offer for members of the US National Rifle Association (NRA) following the mass shooting in February at a...

Pigs might fly, but they shouldn’t do so as service animals

Feb 05, 2018
Two US airlines, Delta and United, have issued stricter guidelines on what is required before a passenger can bring onboard an animal in an “...

The Open Skies ‘big deal’ that isn’t

Jan 30, 2018
American, Delta and United still have little to show for the millions of dollars they’ve spent on publicity campaigns and legal work aimed at...

Media reaction to ‘safest year’ for airlines is telling

Jan 02, 2018
Two reports issued at the start of the year hail good news for the air traveling public: 2017 was the safest year in history with no fatalities...

To the PSA pilot who made my Christmas Eve

Dec 29, 2017
It can often be the little things that make for great customer service, especially when things go wrong. Here’s a true Christmas Eve story of a PSA...

Time is fast running out to prevent a Brexit aviation crisis

Dec 16, 2017
With every ticking minute towards the day when the UK exits the European Union (EU), anxiety is growing among those in the airline industry about...

Editorial: Gulf Open Skies decision is right call

Dec 15, 2017
Despite a renewed campaign against the hub Gulf carriers, the three US major airlines ended the year with essentially nothing gained....

Customer service lessons for British Airways, Heathrow and all airlines

Dec 12, 2017
A final update on my journey out of the London Heathrow chaos, along with a few takeaways that the incident made me think about, not just for the...

British Airways, Heathrow & UK Border Force mess up big time

Dec 10, 2017
It's 3am, London time, Monday and I'm sitting on the floor of Heathrow Terminal 5....
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Karen Walker Blog