Most Recent Blog Posts

Qatar Airways’ American bid could be political

Jun 23, 2017
Qatar Airways’ unsolicited bid to acquire a large stake in American Airlines is indeed “puzzling”, as American CEO Doug Parker put it in a letter to...

Qatar's unsolicited, unexpected and unwelcome bid for American

Jun 22, 2017
You have to hand it to Qatar Airways CEO Akbar Al Baker; he never fails to surprise. This time, it appears, he has also surprised American Airlines....

Cuba: You need passengers, not just planes!

Jun 16, 2017
My quick take on US President Donald Trump’s announcement today that the US air services pact with Cuba will remain, but a ban on US tourism to the...

Munoz moves United on from scandal, but will customer service follow?

Jun 16, 2017
United Airlines CEO Oscar Munoz’s speech in New York this week seemed deliberately aimed at putting the dragged passenger scandal behind him and...

Editor’s Blog: Walsh’s meltdown over the BA meltdown

Jun 06, 2017
A clearly irritated Willie Walsh was ready to chastise the press. “It wasn’t a computer meltdown,” he said as soon as he was asked about the British...

Editor's Blog: The USA becomes the unnamed problem child

Jun 05, 2017
If you wanted an indicator of how far the US has fallen in the regard of global opinion, Cancun would be a good place to be this week.As one speaker...

The bigger questions of British Airways’ IT meltdown

May 29, 2017
As with all disasters, natural or man-made, there comes a time for mopping up, analysis and self- examination. What was learned? How can this be...

US lawmakers are angry, but want airlines to self-regulate

May 02, 2017
Today’s congressional hearing on US airline customer service was certainly a venting exercise for lawmakers. The question is, will this new wave of...

Munoz’s apology may not be enough

Apr 11, 2017
Let’s start with today’s good news for United. The CEO issued a full apology for the awful bumped-then-dragged passenger incident, took full...

United bumped passenger video damages all airlines

Apr 10, 2017
The news and video that emerged today of a passenger being roughly dragged from a United Airlines aircraft for no other reason than the airline had...

EASA’s safety warning raises most important question on electronic carry-on bans

Apr 05, 2017
EASA’s safety bulletin issued today warning of the hazards of loading lots of personal electronics in the cargo hold rather than let passengers carry...

American places ATW Airline of the Year logo on 968 aircraft

Apr 04, 2017
American Airlines is having the sort of sticker shock it’s nice to have; the carrier is sticking 2017 ATW Airline of the Year decals on the fuselages...

Ban the carry-on ban. And soon

Apr 03, 2017
The new US and UK electronics carry-on security bans continue to raise questions. But there’s zero evidence that they raise security....

Keep calm, but don't carry on!

Mar 22, 2017
The British Airways statement on the new rules forbidding laptops and other personal electronic devices in carry-on on certain flights is so British....

Trying to make sense of the new TSA electronics ban

Mar 21, 2017
I flew to Abu Dhabi for a short work trip in January and, if I’m honest, I found the security and screening processes at that airport ahead of my...
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Karen Walker Blog