TO TAKE OVER IN MID-COURSE THE reins of an airline with a culture that places a high value on tradition, honor and respect for hierarchy takes courage. That is what Japan Airlines Senior VP-Finance and Purchasing Haruka Nishimatsu had to do in early 2006 as the company was riven by dissension in the senior ranks while simultaneously confronting a spate of embarrassing operational incidents, some with implications for safety. Nishimatsu, who had joined JAL in 1972, was named president and ...

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