The initial problems at London Heathrow's new Terminal 5 that resulted in hundreds of flight cancellations and delays and an overwhelming luggage pileup that cost sole tenant British Airways some £16 million have been resolved, officials claimed. At the time, BA CEO Willie Walsh said the March launch was "definitely not British Airways' finest hour." Operations have improved since then, according to spokesperson Richard Goodfellow, who led visitors on an end-to-end tour of the facility ...

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