In 2007, airlines globally mishandled 19 bags per 1,000 passengers, the industry’s all-time worst baggage handling performance. Airlines and airports responded by spending the next six years investing in better baggage handling systems and developing new processes and technology for transporting passengers’ checked bags. The investment paid off: In 2013, airlines globally mishandled 6.96 bags per 1,000 passengers, the industry’s best-ever performance and a dramatic ...

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